Troubleshoot duplicate trades

What this article helps you do

Remove or prevent actual duplicates without deleting valid scale-ins or reversals.

Before you start

• Affected trade and execution identifiers.

Follow these steps

1. 1

   Compare provider, account, instrument, external ID, and timestamp.

2. 2

   Check the import job and checkpoint history.

3. 3

   Confirm the records are not valid separate fills or a reversal.

4. 4

   Use the supported duplicate-resolution action or contact support.

5. 5

   Rerun reconciliation and verify daily totals.

What you should see

Common mistakes

• Deduplicating on timestamp alone.
• Treating same external IDs from different providers as duplicates.
• Deleting all fills for the day.