1. Subscription Billing
Subscriptions are billed in advance at the monthly or annual interval shown at checkout and automatically renew until cancelled. Taxes and third-party platform or API charges are separate.
2. Cancellation
You may cancel through the Billing page or Stripe Customer Portal. Unless law or the checkout terms require otherwise, cancellation is effective at the end of the current paid period and stops future renewal. Access continues through that date, subject to these Terms.
3. Refund Eligibility
Except where required by law or expressly stated in a promotion, subscription charges are non-refundable once a billing period begins. We may consider a documented duplicate charge, technical billing error, or service failure on a case-by-case basis. Partial use, failure to cancel, platform fees, trading outcomes, or dissatisfaction with backtest or simulated results do not automatically qualify.
4. Annual Plans and Upgrades
Annual charges cover the disclosed annual term. Upgrade, downgrade, proration, and credit treatment is shown in the billing flow and processed by Stripe. A downgrade normally takes effect at renewal unless the interface states otherwise.
5. Third-Party Charges
TradeChrona cannot cancel or refund fees charged by NinjaTrader, Tradovate, Topstep, ProjectX, exchanges, market-data vendors, banks, card issuers, or other third parties.
6. Requesting Billing Help
Contact billing@tradechrona.com with the account email, invoice identifier, date, amount, and a concise description. Do not email full payment-card numbers or credentials.
7. Mandatory Consumer Rights
Nothing in this policy limits non-waivable refund, cancellation, or cooling-off rights. Jurisdiction-specific terms must be finalized before launch.