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Contact TradeChrona support

Send enough diagnostic context to investigate a problem without including credentials.

Updated July 28, 2026All plansAll platforms
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Goal

What this article helps you do

Create a useful support case.

Instructions

Follow these steps

  1. 1

    Use Send feedback in the application or email support@tradechrona.com.

  2. 2

    Include the page, approximate time, browser or device, current plan, selected platform, and what happened.

  3. 3

    Explain what you expected.

  4. 4

    Attach a screenshot only after removing sensitive information.

  5. 5

    Include safe identifiers such as import job ID, connector version, or trade ID when available.

  6. 6

    Never include passwords, API keys, recovery codes, or complete payment details.

Expected result

What you should see

Support receives enough reproducible information to triage the issue safely.
Troubleshooting

Common mistakes

  • Sending only it does not work.
  • Including a secret in the screenshot.
  • Deleting affected data before support can compare diagnostics.