I cannot sign in

What this article helps you do

Restore access to your TradeChrona account.

Before you start

• The email address or Google/Apple account used when registering.

Follow these steps

1. 1

   Confirm that you are using the same sign-in method you used when creating the account.

2. 2

   For an email and password account, select Forgot password and request a new reset email.

3. 3

   For Google or Apple sign-in, choose the same Google or Apple account originally linked to TradeChrona.

4. 4

   Allow the sign-in window or pop-up if your browser blocks it.

5. 5

   Allow required first-party cookies for tradechrona.com.

6. 6

   Try again in a private browser window.

7. 7

   Check the TradeChrona Status page for a current authentication issue.

8. 8

   If the problem continues, contact support with the approximate time, page address, browser, and visible error message or safe error code.

What you should see

Common mistakes

• Using Google after originally registering with email and password.
• Using a different Google or Apple account.
• Blocking the sign-in pop-up.
• Entering an expired password-reset link.
• Sending a password, token, recovery code, or API credential to support.