Sign inPrivate beta
← TradeChrona Help CenterNinjaTrader Setup

Collect NinjaTrader connector logs and safe diagnostics

Gather version, heartbeat, import, and error context without including device credentials or brokerage secrets.

Updated July 28, 2026Connected plans with NinjaTraderNinjaTrader
Browse this article
Goal

What this article helps you do

Provide support with enough context to reproduce a connector problem safely.

Before you start

Before you start

  • The approximate time and affected account or trade.
Instructions

Follow these steps

  1. 1

    Record the TradeChrona app version and connector version.

  2. 2

    Record the NinjaTrader product version.

  3. 3

    Copy the relevant Control Center Log messages with unrelated sensitive details removed.

  4. 4

    Record last heartbeat, last successful sync, import job ID, and safe trade or execution identifiers.

  5. 5

    Include the page and expected behavior.

  6. 6

    Never include device credentials, passwords, API keys, recovery codes, or complete account numbers.

Expected result

What you should see

Support receives reproducible diagnostic context without receiving a secret.
Troubleshooting

Common mistakes

  • Sending the DPAPI credential file.
  • Uploading an entire Documents folder.
  • Posting diagnostics publicly.