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My Tradovate trades are missing
Check the selected environment, connected accounts, date range, and last synchronized time.
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What this article helps you do
Find why expected Tradovate activity is not visible.
Before you start
- Tradovate is connected.
Follow these steps
- 1
Open Connections and confirm Tradovate is connected.
- 2
Check whether the connection uses the live or demo environment you expected.
- 3
Confirm the missing account is selected.
- 4
Review the last synchronized time and any visible connection message.
- 5
Run Sync now.
- 6
Check the Trade Log date and account filters.
- 7
If the trades are still missing, contact support with the account nickname, date range, and visible error message.
What you should see
The missing activity appears or the connection page identifies the next action.
Common mistakes
- Looking at live history while the demo environment is selected.
- Filtering Trade Log to a different account or date.
- Disconnecting before recording the visible error message.