My TopstepX trades are missing

What this article helps you do

Find why expected TopstepX activity is not visible.

Before you start

• TopstepX is connected.

Follow these steps

1. 1

   Open Connections and confirm TopstepX is connected.

2. 2

   Confirm the intended evaluation or funded account is selected.

3. 3

   Review the last synchronized time and any visible connection message.

4. 4

   Run Sync now.

5. 5

   Check the account and date filters in Trade Log.

6. 6

   Open Accounts and confirm the account was not archived.

7. 7

   If the trades are still missing, contact support with the account nickname, date range, and visible error message.

What you should see

Common mistakes

• Reviewing the wrong account stage.
• Filtering Trade Log to a different account.
• Deleting or archiving the account while troubleshooting.