Reconnect the NinjaTrader connector

What this article helps you do

Restore synchronization while preserving device history.

Before you start

• NinjaTrader and TradeChrona are reachable.

Follow these steps

1. 1

   Check the connector status and last heartbeat.

2. 2

   Verify system time and internet access on the Windows computer.

3. 3

   Restart the connector or NinjaTrader when instructed.

4. 4

   Use Reconnect for an existing valid device.

5. 5

   Generate a new pairing only when the prior device was revoked or cannot be recovered.

6. 6

   Confirm the offline queue completes.

What you should see

Common mistakes

• Ignoring an incorrect Windows clock.
• Pairing multiple replacement devices without revoking the old one.
• Deleting historical data to fix a connection state.